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Online Retail Industry Awards Overview

In 2010, the inaugural Online Retail Industry Awards (ORIA) Gala is set to take the stage at the Sydney Convention & Exhbition Centre Parkside Ballroom, held in association with the Online Retailer Expo & Conference.

The Online Retailer Industry Awards (ORIAs) are the only awards in Australasia to recognise and reward excellence in e-commerce retailing. The ORIAs will honour leading online and multi-channel retailing performers across varying categories spanning e-commerce. Judged by a panel of respected industry leaders, winning an ORIA will be the pinnacle of performance in the fastest-growing sector of retail.

The anticipation has commenced as nominations and entries are open, with the ORIA program culminating in a Gala presentation event in Sydney on Thursday, 8 July, 2010*.

To learn more about how to enter the awards, categories, judging panel snd processes and how to attend, please click on the information tabs at the top of the page.

*The ORIA Gala - originally scheduled to be held on Wednesday, 7 July - has been rescheduled and will now be held the following evening at 7.00pm on Thursday, 8 July, 2010.

 

 

 

 

 

Online Retail Industry Award Categories

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1. Best Pure-Play Online Retailer

This category is open to new and established pure-play online retailers without a physical store, who demonstrate best practice in merchandising, service, functionality and customer experience. Judging will be based not on overall size but on efficiency, ingenuity, dedication to customer experience and return on investment.

SHORTLISTED NOMINEES

 

WINNER

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2. Best Multichannel Retailer

Sponsored by Salmat

Multichannel is open to retailers demonstrating best practice in integrating traditional retail with online retail in an innovative, effective way to grow the overall retail business. Judging will be based not on overall size but on efficiency, ingenuity, dedication to customer experience and return on investment.

SHORTLISTED NOMINEES

 

WINNER

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3. Best New Online Retailer

Sponsored by PayPal

This award is for the best new start-up (launched post Jan 1, 2009), be it pure-play or multichannel, who demonstrates a sound, innovative and effective business strategy and a growing customer base.

SHORTLISTED NOMINEES

 

WINNER

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4. Best Use of Technology

For the online retailer who best utilises available technologies or proprietary systems that deliver improved efficiencies for the business, better customer experiences and valuable analytical data to continually improve.

SHORTLISTED NOMINEES

 

WINNER

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5. Most Innovative Online Retailer

Sponsored by Manhattan Associates

We're looking for the most imaginative initiatives in the online retail space, whether that be in site design, usability, customer experience, service, fulfillment or any other area of the retail discipline. What we're looking for is something original, exciting and practical. Must be able to prove demonstrably how innovation has led to tangible, positive results.

SHORTLISTED NOMINEES

 

WINNER

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6. Best Online Retail Marketing Initiative

An award for the best online retail marketing initiative, via a single channel or an integrated campaign, such as email, mobile, social media, search, offline, live events or a combination of many. Must be able to show a link between the marketing initiative and increased traffic and sales.

SHORTLISTED NOMINEES

 

WINNER

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7. Best Customer Experience

Sponsored by Coghlan

Site usability, product and content, efficiency of delivery, customer service and marketing are among the factors that will be taken into consideration when judging the customer experience award, with contenders requiring high scores in all areas.

SHORTLISTED NOMINEES

 

WINNER

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8. Emerging Star

This is for the fast-thinking, entrepreneurial innovator (either individual or company) whose new ideas, approaches and strategies have had an impact on the industry in the last 12 months and will help influence the future of online retailing.

SHORTLISTED NOMINEES

 

WINNER

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9. Best Site Design

Sponsored by Power Retail

This award is for the best overall site design from an aesthetic, usability and technology perspective.

SHORTLISTED NOMINEES

 

WINNER

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10. Industry Recognition Award

A special award for the individual or business who has made the most outstanding contribution to the e-commerce industry in Australia during the previous 12 months.

SHORTLISTED NOMINEES

 

WINNER

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11. Online Retailer of the Year

The best of the best - the recipient of this award will be selected from the above categories as being the best of the best in Australian online retailing in 2010. Note that you do not enter this category, eligibility is based on your performance in one or more of the preceding categories.

WINNER

www.salmatdigitalforce.com.au

ENTRIES FOR 2010 ARE NOW CLOSED

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How to Enter the Awards

Does your retail website deliver a great customer experience? Do you demonstrate best practice in merchandising, marketing and operations? Is your site innovative? If you think your business has what it takes to be a shining star of the online retailing world, nominate for an ORIA. Entries are open to all members of the online retail industry in Australia and New Zealand, including agencies. Before you can receive the official ORIA entry form, you must first register with the ORIAs by completing the registration form here. Once you complete the registration form, you will be sent a confirmation email, along with the official ORIA entry form.

Eligibilty

The ORIAs are open to all registered businesses in Australia or New Zealand. Multinational entities are only eligibility if their global headquarters are based in Australia or New Zealand.

Entries from web design firms, vendors and agencies are welcome providing evidence that their submission has been endorsed by the client, and it is understood that the award will be presented to the retailer, not the agency.

All entries will be judged on business activity, performance and campaigns post 1 January, 2009.

Entry Requirements

Specific entry requirements for specific categories, where applicable, can be found within the descriptions on the categories page.

All entrants are required to fill out the official ORIA entry form. Only completed entry forms will be considered. Please ensure accuracy of all details on your entry forms, as this information will be used for the ORIA Gala and website announcements.

Attention to detail in the entry is important as judges may also mark down poorly assembled entries. ORIA accepts no responsibility for incorrectly prepared entries, missing materials or for URLs and supplied files which are not operational during the judging period.

When entry forms have been completed, you will need to print three copies to include with your entry. Please print single sheets only, no double-sided forms.

Entry Fees

Entry fees are $100 (excluding GST) for one category, and $80 (excluding GST) per category for multiple category submissions.

Deadline for Entries

Due to the large amount of nominations we have received, the deadline for entries has been extended by one week from Friday, 30 April to 5.00pm on Friday, 7 May, 2010 (ENTRIES ARE NOW CLOSED).

Send Your Entries To:

The Media Pad
PO Box 6088
St Kilda Road Central VIC 8008

Enquiries:

Grant Arnott
ORIA Program Manager
Tel: 03 9585 9824
Email: grant@mediapad.com.au
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Awards Registration Form

* Title
* First name
* Last name
* Email address
* Phone
Mobile
* Company
* Address
* Suburb/City
* State/Province
* Post/Zip code
* Country
* Website being Submitted for Entry
* Individual being nominated for Entry
* Please select the categories you wish to enter. An entry fee of $100 applies for the first category and $80 for each category thereafter.









Entry fee payment
You will be sent an invoice once your entry has been verified and accepted.

Judging Panel

Judges for the Online Retail Industry Awards will be hand-picked by the organising team with a view to ensure the highest standards and integrity are maintained. A panel of seven judges will represent a cross-section of the online retail community. A Chairperson will be appointed by the organising team to oversee the judging process and ensure impartiality. It may be the case that a judge may also represent an organisation that has submitted an entry - in this event the judge will abstain from voting in that category.

  • Martin Newman

    DIrector, Leading E-Commerce

    Martin is a global e-commerce leader, and one of the most experienced, best-known and respected e-commerce practitioners. He has been involved in multichannel retailing for over 25 years. He has had responsibility for the P&L and delivering growth & profitability for the e-commerce channel of a number of high profile brands in the retail, FMCG and Luxury sectors and has a fair degree of International exposure primarily within EMEA and North America.

    A true multi channel player, he has owned direct mail, e-commerce, kiosks, mobile & call centre channels for a number of brands including Ted Baker, Harrods, Pentland brands (Speedo, Kickers etc) Burberry and Intersport. Martin's experience coupled with his gravitas and strong people management skills make him an inspirational leader. And his 360-degree retail and e-commerce experience leaves him extremely well placed to advise businesses on how to optimise all aspects of their e-commerce and other distance selling channels.

     

  • Robert Kinkade

    Senior Manager, Accenture

    Based in Sydney, Robert is part of Accenture's Customer Relationship Management Practice and specialises in developing winning strategies and change programs for retail and consumer products companies, with primary focus on multi-channel sales and service innovation.

    Prior to moving to Australia in 2002, Robert helped shape the way merchants and planners collaborate to strategically use business insights at Nordstrom, a leading U.S. based retail firm established as a multi-channel retail pioneer. While at Nordstrom he also led various initiatives within a highly successful technology-enabled business transformation program, and had early involvement with multi-channel operations and customer experience.

    In addition to his significant experience in the department store retail sector, Robert has worked with clients across the grocery, pharmaceutical, consumer electronics, FMCG and agri-business industries. This cross-industry focus across the value chain has given Robert unique insight to multi-channel trends and opportunities to leverage consumer-driven change and grow market share.

     

  • Paul Marshall

    CEO, Salmat DigitalForce

    Paul Marshall is the Executive General Manager of Salmat Digital and is the head of Lasoo.com.au, the leading pre-shop website in Australia. Paul has been instrumental in building the Salmat Digital business with services such as Lasoo and Dynamic Catalogue, Australia's leading catalogue viewing technology, which many companies have engaged to expand and enhance their own online marketing and advertising efforts.

    Working closely with the Australian retail industry, Paul has played an active role in educating retailers on developing their online discoverability and retail marketing in a consumer driven environment. He is a thought leader on how bricks and mortar companies can better communicate and capture the attention of the today's drastically changed shopper, whose dedicated use of the internet regularly influences their personal purchasing decisions on the street and in store.

    Paul is an active contributor to the retail industry and is regularly invited to speak at various retail industry forums.

     

  • Steven Noble

    Senior Analyst, Forrester

    Steven serves the marketing leadership. He is an authority on marketing in Australia, especially as it relates to emerging tools, media, and consumer behaviour. In addition to his local research, he has investigated regional issues such as consumer trends in Asia Pacific and global issues like content moderation, green marketing, the customer experience, and global marketing management.

    Before joining Forrester, Steven launched and managed Hill & Knowlton's digital PR offering in Australia. Prior to this, Steven's roles included being editor of Australian Macworld and eBusiness editor of Marketing Magazine.

     

  • John Debrincat

    CEO, eCorner

    John Debrincat has almost 40 years of experience in business and the Information Technology Industry in the Asia Pacific. In 2004 he founded and is CEO of eCorner, an Australian specialist eCommerce solutions provider. With a strong partner network including Netregistry and Commonwealth Bank; and  over 1,000 customers including Getprice.com.au, Dick Smith Electronics, brandsExclusive, Aegon Direct Marketing Services and Weight Watchers eCorner has developed to be a key eCommerce provider.

    John is also Chairman of the ACS Foundation. This is a non-profit organisation that has raised over $20 million dollars in scholarship and research funds since 2001. He is a Fellow of the Australian Computer Society and Honorary Life Governor at the School of Information Technology, Sydney University.

    John is a Director of the International Environmental Weed Foundation and RNC Alliance Pacific. He is also part owner of Gartelmann Hunter Valley Estate a successful Australian winery.

     

  • Ross McDonald

    Head of Retail and Consumer Goods, Google Australia & New Zealand

    Ross McDonald has a deep understanding of shopper behaviour, retailer business models and online strategy.  At Google, Ross has been responsible for commissioning ground-breaking studies into Australian consumers and their interaction with retailers.  He regularly consults with Australia's largest retailers and consumer goods firms to develop their marketing strategies.

    In the past 15 years Ross has worked for Mountain Designs, Guinness, Goodman Fielder and Nestle in Australia, New Zealand, the United Kingdom, Japan and South East Asia.  A specialist in retail strategy, channel and category development, Ross has a Bachelor of Commerce from the University of Western Australia and a Masters of Business Administration from the Australian Graduate School of Management and the Kellogg School of Management, Northwestern University.  

    Ross also loves travel, fine food and the outdoors and if he's not in Sydney he may be on Chapel St in Melbourne, Orchard Rd in Singapore or somewhere out bush.

     

  • Andy Powell

    Director, Deloitte Multichannel Consulting

    Andy Powell is a Director in Deloitte's Multi-channel practice. A retail sector specialist with 24 years experience in retail store operations, supply chain and IT, he has consulted widely to retailers in Europe and Australia, where his clients include Target, Myer, Nike, Bunnings, Coles, Australia Post, Telstra, Repco, Oxfam Shop, Landmark, Borders and Angus & Robertson. He has advised several Australian retailers on multi-channel strategies, with a focus on designing operational capability to improve customer experience and reduce cost to serve. He has spoken widely on the topic of implementing multi-channel operations and co-authored Deloitte's 2009 Report - Navigating Multi-channel Retail In Australia - Moving From If To How.

     

  • Jennie Bewes

    Director of New Business and Social Media, Amnesia Razorfish

    Jennie joined Amnesia Razorfish in January 2010 as Director of New Business & Social Media. She was previously Head of Online at Vodafone Australia and has 14 years experience in the digital industry.

    Amnesia Razorfish is a leading digital marketing agency in Australia, recently recognised as 'Leader of Marketing Innovation' by Forrester Research.  It is part of the multinational Publicis Groupe, based in Paris. In her role, Jennie builds partnerships with businesses wishing to transform their digital presence and embrace an increasingly digital consumer. She oversees a dedicated team of social media specialists who work with many of Australia's leading businesses, including Microsoft, Pepsi, Carnival Australia, Channel 9 and World Vision.

    Jennie began her digital marketing career as an Executive Marketing Assistant with CompuServe Interactive UK in 1996.  In 2000, she managed the development of the UK's first mobile entertainment & communications portal, Vizzavi, before transitioning to Vodafone where she spent the next nine years managing digital strategy, product management, marketing and user experience design for its global, UK and Australian operations.

     

  • Chris Hitchen

    CEO, GetPrice.com.au

    Having launched Getprice in 2005 with his co-founders, Chris secured investment from News Digital Media in 2007 who recently became the majority shareholders in the business. Chris regularly writes and speaks about the online retail industry. Prior to Getprice, Chris worked for Lycos Europe (part of the Bertelsmann media group) in Munich, Germany where he was responsible for the expansion of their comparison shopping business Pangora into the UK.

    During his time in Europe, Chris also consulted on corporate development and strategy with a range of clients in the digital space. He was one of the early employees at ecommerce & payments specialist Earthport plc and was Product Manager when the company listed on London's AIM stock exchange in 2000 raising £25m, the largest AIM-raising in history at that time.

    Originally from Melbourne, Chris is actively involved in a number of digital businesses as an investor, incubator or advisor, including Hiro Media, Mogeneration, Sellmycastle, Compare Broadband and Compare Mobile Plans.

     

 

Judging Process

Preserving the integrity of these awards and judging purely upon excellence is the absolute priority of the Online Retail Industry Awards. The judging process has been designed to ensure all entries are judged on their full merits, professionally and impartially.

Stage 1:

Upon close of entries, the judging panel will convene to shortlist the entries to five per category, based on the quality of the submissions. The shortlisted entrants will be announced and published on the ORIA website.

Stage 2:

Judges will have several weeks to assess, review and query shortlisted submissions to ensure the accuracy and integrity of the information provided. Entrants may be contacted during this period to verify facts and details. If evidence is found of false representations for any entry, that entrant will be immediately disqualified and barred from any future involvement with the ORIAs.

Stage 3:

Judges will use a points-based system to score each entry on relevant category criteria, which will be via secret ballot to the ORIA program manager. The winner will be the entrant who scores the highest overall number of points within their category.

All results will be kept confidential from both the judges and the public until the Online Retail Industry Awards Gala presentation on Thursday, 8 July, 2010.

Each judge will also nominate from the shortlisted entries their preference for the Online Retailer of the Year Award based on a 1-2-3 preference vote.

Attending the Online Retail Industry Awards Gala

For one night, in once place, the best online retailers in Australia will come together under one roof. You can't miss this!

WHEN: Thursday, 8 July, 7.00pm - 10.30pm
WHERE: Parkside Ballroom, Sydney Convention & Exhibition Centre, Darling Harbour

Join over 400 e-retail professionals on the night of Thursday, 8 July, at the most exciting event in Sydney as we spend the evening celebrating the best online retailers in the country. The 2010 Online Retail Industry Awards (ORIAs) will be a pivotal occasion in the progression of the online retail industry in Australia, recognising excellence such a multi-billion dollar, high growth industry.

The ORIAs will honour the e-retailing champions that set the new standards of excellence. It is a fantastic opportunity to recognise the hard work, dedication and results of your peers. Trust us, you don't want to miss it.

Admission to the ORIA Gala is NOT included in your Main Conference Pass. A separate ticket is required. Seats can be booked online and should be purchased in advance to avoid disappointment. Tickets are $200.00 each (advanced price) or a table of 10 can be purchased for $2000.

Register your seat or table at the Online Retailer Expo & Conference website, or click here.

Contact Us

Online Retail Industry Awards Program
Grant Arnott
ORIA Program Manager
Phone: 0407-861-795
Email: grant@onlineretailer.net

Sponsorship Opportunities
 Adam Wilson
Sales Manager
Phone: 0431-467-979
Email: sales@onlineretailer.net

Marketing & PR
Ellie Cummins
Marketing Coordinator
Phone: 07-5574-0747
Email: marketing@onlineretailer.net

Sponsored By

  • Salmat
  • Coghlan
  • PayPal
  • Manhattan Associates
  • Power Retail