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Q. Who can I contact
with questions?
A. A list of key event contacts can be found on the Contact Us
page.
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Q. Do I need to register for
Online Retailer?
A. Yes. Online Registration opens 1 March, 2010. You can
register onsite at the event when you arrive, however if your are
planning to attend the conference or a workshop, we recommend you
pre-register online to guarantee your seat.
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Q. How do I register for Online
Retailer?
A. You can register online here any time after
1 March, 2010.
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Q. What's included in the
Expo Pass?
A. Pass includes two-day entry to Expo Hall and
Solutions Theatre, as well as access to Keynote Presentations -
subject to availability.
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Q. What's included
in the Main Conference Pass?
A. Pass includes entry to Main Conference (7-8 July), three-day
entry to Expo Hall and Solutions Theatre, reserved seating for
Keynote Presentations, the Meet & Greet Reception and
roundtable sessions, as well as a complimentary daily lunch,
morning and afternoon refreshments, and a one-year membership to
the Main Conference Online Media Library.
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Q. What's included in
the Search & Email Marketing Day Pass?
A. Pass includes entry to S&EM Day (6 July), access to
the Meet & Greet Reception, lunch and refreshments, and a
one-year membership to the S&EM Day Online Media Library, as
well as three-day entry to Expo Hall, Solutions Theatre and Keynote
Presentations - subject to availability.
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Q. What's included in
the Workshop Passes?
A. Pass includes entry to nominated workshop, workshop
materials, access to the Meet & Greet Reception, lunch and
refreshments as well as three-day entry to Expo Hall, Solutions
Theatre and Keynote Presentations, subject to availability. (Please
note, Expo Hall will only be open 6-8 July.)
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Q. Where and when
is attendee check-in and onsite registration?
A. You may pick up your name badge (Pass) and conference bag at
the registration area located in front of Hall 6 at the Sydney
Convention & Exhibition Centre.
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Q. Do I have to pre-select the
track or sessions that I would like to attend during the
conference?
A. No, you do not need to pre-select tracks or sessions. You can
choose on-site during the conference and you may swap between any
session in any track at any time. Workshops, however, must be
pre-selected.
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Q. Can I register for
the Conference or Workshop onsite?
A. Yes, however we cannot guarantee availability. Most workshops
sold out in 2009, and remaining seats were sold before 9am on the
first day. We high recommend that you register online before the
event to avoid disappointment.
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Q. Is there anyway I can view
or access the presentations I miss at the
Conference?
A. Yes. We record all sessions in the Main Conference and Search
& Email Marketing Day and post them online in a password
protected area on the website. All videos include full audio with
syncronised powerpoint pressentations. If you miss a session, or an
entire track, you can view the recorded content and/or download the
presentations for up to 12 months after the event by logging in
with your membership username and password, which will be sent to
you after the conference.
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Q. Are all presentations available
to view online after the Conference?
A. See above
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Q. Are one-day passes
available for the Main Conference?
A. No, however Main Conference Passes and Search and Email
Marketing Day Passes include a one-year membership to the Online
Media Library, where you will have access to all of the recorded
content from the sessions, at a time that is convenient to you.
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Q. Can I attend the Expo if I'm
not registered for the Main Conference?
A. Yes, the Expo is open to everyone who has registered for an
Expo Pass.
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Q. Can I attend the Workshops
or Search & Email Marketing Day if I've not registrered for the
Main Conference?
A. Yes, you can purchase a pass to attend these events
separately.
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Q. Can I attend
the Online Retail Industry Awards Gala if I haven't
registered to attend any other events?
A. Yes, you can purchase tickets to either of these events
separately.
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Q. What is the Online Media
Library?
A. We record all sessions in the Main Conference and Search &
Email Marketing Day and post them online in a password protected
area on the website. All videos include full audio with syncronised
powerpoint presentations. If you miss a session, or an entire
track, you can view the recorded content and/or download the
presentations all-year-round by logging in with your membership
username and password.
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Q. When should I pay for the
Conference?
A. All payments are due when registering online. Admission to the
event will be declined for any delegate who has not paid in
full.
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Q. Are the meals
included?
A. Yes, all refreshments and conference lunches have been
carefully selected to offer you the best in banqueting. Check the
agenda for times. No meals are supplied for Expo Pass holders.
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Q. Is accommodation or travel
included in the Conference fee?
A. The cost of the hotel accommodation and travel is not included
in the registration fee. Preferential rates with selected hotels
and contact details of all major airlines is available on our Travel and Accommodation
page.
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Q. What should I
wear?
A. The dress code at Online Retailer is casual or business-casual.
Be comfortable while soaking up new knowledge and meeting those new
people who will be resources for you in the future. You'll probably
do lots of walking, so choose your shoes carefully. Don't forget a
jacket or sweater - sometimes the temperature of the meeting rooms
can be difficult to control.
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Q. Do you have discounts available
for group bookings?
A. Group discounts are available. Please contact us
for further information or see refer to the group discount terms
and conditions.
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Q. What
should I do if I cannot attend and need to cancel my Pass?
A. Please refer to the cancellation and
postponement policies and conditions.
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