Reviews

Very impressed, slick organisation and high calibre of presenters! Learnt some new techniques for improving our online retailing experience
Director, PriceMe.co.nz Read more reviews

Contacts

Sponsor & Exhibitor Opportunities

Reach decision makers and influencers at Online Retailer. Call Adam Wilson at 0431-467-979 or email sales@onlineretailer.net

Contact Us

View a complete list of Online Retailer contacts

Frequently Asked Registration Questions

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Q. Who can I contact with questions?
A. A list of key event contacts can be found on the Contact Us page.

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Q. Do I need to register for Online Retailer?
A. Yes. Online Registration opens 1 March, 2010. You can register onsite at the event when you arrive, however if your are planning to attend the conference or a workshop, we recommend you pre-register online to guarantee your seat.

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Q. How do I register for Online Retailer?
A. You can register online here any time after 1 March, 2010.

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Q. What's included in the Expo Pass?
A. Pass includes two-day entry to Expo Hall and Solutions Theatre, as well as access to Keynote Presentations - subject to availability.

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Q. What's included in the Main Conference Pass?
A. Pass includes entry to Main Conference (7-8 July), three-day entry to Expo Hall and Solutions Theatre, reserved seating for Keynote Presentations, the Meet & Greet Reception and roundtable sessions, as well as a complimentary daily lunch, morning and afternoon refreshments, and a one-year membership to the Main Conference Online Media Library.

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Q. What's included in the Search & Email Marketing Day Pass?
A. Pass includes entry to S&EM Day (6 July), access to the Meet & Greet Reception, lunch and refreshments, and a one-year membership to the S&EM Day Online Media Library, as well as three-day entry to Expo Hall, Solutions Theatre and Keynote Presentations - subject to availability.

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Q. What's included in the Workshop Passes?
A. Pass includes entry to nominated workshop, workshop materials, access to the Meet & Greet Reception, lunch and refreshments as well as three-day entry to Expo Hall, Solutions Theatre and Keynote Presentations, subject to availability. (Please note, Expo Hall will only be open 6-8 July.)

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Q. Where and when is attendee check-in and onsite registration?
A. You may pick up your name badge (Pass) and conference bag at the registration area located in front of Hall 6 at the Sydney Convention & Exhibition Centre.

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Q. Do I have to pre-select the track or sessions that I would like to attend during the conference?
A. No, you do not need to pre-select tracks or sessions. You can choose on-site during the conference and you may swap between any session in any track at any time. Workshops, however, must be pre-selected.

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Q. Can I register for the Conference or Workshop onsite?
A. Yes, however we cannot guarantee availability. Most workshops sold out in 2009, and remaining seats were sold before 9am on the first day. We high recommend that you register online before the event to avoid disappointment.

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Q. Is there anyway I can view or access the presentations I miss at the Conference?
A. Yes. We record all sessions in the Main Conference and Search & Email Marketing Day and post them online in a password protected area on the website. All videos include full audio with syncronised powerpoint pressentations. If you miss a session, or an entire track, you can view the recorded content and/or download the presentations for up to 12 months after the event by logging in with your membership username and password, which will be sent to you after the conference.

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Q. Are all presentations available to view online after the Conference?
A. See above

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Q. Are one-day passes available for the Main Conference?
A. No, however Main Conference Passes and Search and Email Marketing Day Passes include a one-year membership to the Online Media Library, where you will have access to all of the recorded content from the sessions, at a time that is convenient to you.

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Q. Can I attend the Expo if I'm not registered for the Main Conference?
A. Yes, the Expo is open to everyone who has registered for an Expo Pass.

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Q. Can I attend the Workshops or Search & Email Marketing Day if I've not registrered for the Main Conference?
A. Yes, you can purchase a pass to attend these events separately.

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Q. Can I attend the Online Retail Industry Awards Gala if I haven't registered to attend any other events?
A. Yes, you can purchase tickets to either of these events separately.

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Q. What is the Online Media Library?
A. We record all sessions in the Main Conference and Search & Email Marketing Day and post them online in a password protected area on the website. All videos include full audio with syncronised powerpoint presentations. If you miss a session, or an entire track, you can view the recorded content and/or download the presentations all-year-round by logging in with your membership username and password.

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Q. When should I pay for the Conference?
A. All payments are due when registering online. Admission to the event will be declined for any delegate who has not paid in full.

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Q. Are the meals included?
A. Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times. No meals are supplied for Expo Pass holders.

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Q. Is accommodation or travel included in the Conference fee?
A. The cost of the hotel accommodation and travel is not included in the registration fee. Preferential rates with selected hotels and contact details of all major airlines is available on our Travel and Accommodation page.

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Q. What should I wear?
A. The dress code at Online Retailer is casual or business-casual. Be comfortable while soaking up new knowledge and meeting those new people who will be resources for you in the future. You'll probably do lots of walking, so choose your shoes carefully. Don't forget a jacket or sweater - sometimes the temperature of the meeting rooms can be difficult to control.

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Q. Do you have discounts available for group bookings?
A. Group discounts are available. Please contact us for further information or see refer to the group discount terms and conditions.

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Q. What should I do if I cannot attend and need to cancel my Pass?
A. Please refer to the cancellation and postponement policies and conditions.

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